REFUNDS, HOLDS AND CANCELLATION POLICY
NO REFUNDS ON ANY MEMBERSHIPS PURCHASED. For auto-renewing memberships, you have a five day grace period to let us know if you did not mean to renew. There are no other refunds unless you were erroneously charged.
All cancellation request must be processed through email at firstname.lastname@example.org.
CrossFit memberships are done as 3 month, 6 month, or 12 month commitments. A longer commitment is rewarded with a more favorable monthly cost. If you would like to cancel mid contract, the policy, as stated in the membership agreement is a 30 day notice and $200 cancellation fee.
Moving Exception: If you are moving xx miles away, we simply need a 30 day notice and you are exempt from any fees.
Medical Exception: Unfortunately in life, medical issues can happen. The good news is we can scale almost anything in class and also have options for 1:1 work if needed. We will put your membership on hold for up to three months. After that time period, if you choose not to return in either a personal training or group training fashion, we will simply adjust your membership to the correct length of time and charge the difference. Example: if you signed up for a 6 month membership at ($209/month) but only made it through three months, we will act as if you signed up for 3 months ($229/month) and charge the difference.
We’ve tried holds for several years and they ended up causing a lot of headaches and overhead. As of November 1, 2020 we will no longer do holds with the exception of medical issues or military TDY/Deployments. We have enough membership options to choose from that this should not be a problem. Medical Holds: Please refer to the cancellation section above.